— Customer Care —

shipping

We offer FREE Standard Ground shipping on all domestic orders.

Alvin Valley also offers the following shipping options for an additional fee:
- 2nd Day – $20.00
- Next Business Day – $30.00

Approximate delivery times:  

- Standard Ground – Delivery occurs 3 to 5 business days after your order is processed.
- 2nd Day – Delivery is guaranteed 2 business days after your order is processed.
- Next Business Day – Delivery is guaranteed the next business day after your order is processed.

At this time, orders can only be shipped to addresses within the United States. We are unable to ship to APO/FPO addresses or P.O. boxes. 

For your protection, any order totaling $1,000.00 or more requires a signature at the time of delivery.

order processing

Orders placed Monday to Friday before 11 a.m. ET will begin processing that day and will ship within 2 business days.

Orders placed Monday to Friday after 11 a.m. ET will begin processing the next business day and will ship within 3 business days.

Orders placed on Friday after 11 a.m. ET or over the weekend will begin processing on the following Monday.

Alvinvalley.com orders can only be shipped to addresses within the United States. We are unable to ship orders to international addresses, APO/FPO addresses, or P.O. boxes.

For your protection, any order totaling $1,000.00 or more requires a signature at the time of delivery.

Orders may be delayed due to item availability or credit card verification issues. We will contact you via email if there are any issues with your order.

returns and exchanges

Our goal is to create a unique and streamlined client experience. We believe in our products and encourage you to try them on in the comfort of your own home.

We offer a thirty-day return policy from the day you receive your order. This process is limited to one free return per order. Please include a copy of the receipt inside the package when you return your merchandise.

To initiate a return, call us at (212) 282-3359, Monday to Friday, 9 a.m. to 9 p.m. ET, or send an email to jason@alvinvalley.com.

**Please note we can only accept returns if product is in original condition with all tags attached. Upon receipt of returned goods, we reserve the right to deny refund if merchandise does not meet the return policy requirements.

If you have returned your order to us for a refund, your refund will be processed to the original form of payment within 5 to 7 business days. You will be notified via email once the return transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.

If you ship your return using a method other than our pre-paid return label, please note that alvinvalley.com cannot accept responsibility for the package.

Alvinvalley.com does not assume responsibility for reimbursement or compensation in the event that any return package is lost, stolen or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return policy.

 

returning an alvinvalley.com gift

Items purchased on Alvinvalley.com and received as a gift may be returned by mail when accompanied by a gift receipt within 30 days of purchase. In this case, a credit will be issued to you in the form of an alvinvalley.com credit, which you will receive via email.

tailoring

As many of our pants are designed to be tailored according to the customer’s own height and fashion preference, some of our pants are delivered with no hem so that you can have them tailored according to your personal preferences. When you go to your tailor you should wear heels with the height you would most often wear with this pant to get the perfect measurement. Please see the item’s Product Detail Page and our Style Guide for details.

size charts

ALVIN VALLEY SIZE CHART

COMPARE YOUR SIZE FROM OTHER BRANDS

about Alvin Valley

Alvin Valley has been designing clothes since the age of 13, when he would bring his imaginative ideas to local seamstresses who would make his sartorial dreams into reality. At age 21, Alvin opened his first atelier/store in Miami’s Coconut Grove, where he served young celebrities, socialites and other fashion fans who have stayed loyal to his tailored apparel in the ensuing 17-plus years as his business has grown and evolved.

Nicknamed the “King of the Pants” by the New York Times, Alvin is best known for his pants—ultra-flattering, intelligently architected and designed to enhance the female form. While he designs new styles every season, he also has archival styles that are a testament to the timelessness of his work, and have continued to be bestsellers for over a decade.