Alvin Valley Customer Service
We love hearing from you.
By Phone: 800-568-8195
By Email: email@example.com
Monday to Friday, 9 a.m. to 6 p.m. ET. If we miss you, leave a message and it will be returned promptly.
CHECKING ORDER STATUS
You will receive an order confirmation email once your order has been received.
In addition, we will send you an email when your order has shipped that will include the FedEx tracking number for your package. Please note that it may take up to 48 hours after the package leaves our distribution center for the tracking information to appear in the FedEx tracking system.
You can track the status of your package via www.FedEx.com.
We process orders rather quickly (see ORDER PROCESSING below), but we will do our best to accommodate any order modifications at any time before an order has shipped. The best way to change or cancel an order is to give us a call at 800-568-8195, Monday to Friday, 9 a.m. to 6 p.m. ET, or email us at firstname.lastname@example.org. Please include “Change/Cancel Order” in the subject of the email.
If we are unable to cancel or make the requested change to your order before it ships to you, we will provide you with a prepaid return shipping label that you can use to make a return at your convenience according to our RETURN POLICY (see below).
AlvinValley.com accepts the following credit cards: American Express, Visa, MasterCard, and Discover. We do not accept checks, cash or money orders, nor can AlvinValley.com accept international credit cards at this time.
You may also use an Alvin Valley Gift Card to pay for your order.
USING A PROMOTIONAL CODE
From time to time we have special offers that you can apply to your order by using a promotional code that we provide to you. In order to take advantage of these promotions, you must enter the promotional code in the space provided on the lower right-hand corner of the Shopping Bag page. The value of the promotion will be applied to your total order at checkout.
Sales tax will be added to orders shipping to New York. Shipments to any other state will not include tax.
EMAILS RELATED TO ORDERING
We will communicate information about your order by email. You must have a valid email address to place an order on AlvinValley.com.
Items will be packaged in our complimentary Alvin Valley gift packaging. You can choose to send a gift message and gift receipt (which will exclude prices) at no charge, even if you do not select the gift packaging option.
We offer free Standard Ground shipping on all domestic orders.
METHODS & COSTS
AlvinValley.com offers the following types of shipping:
- Standard Ground – FREE
- 2nd Day – $20.00
- Next Business Day – $30.00
Approximate delivery times:
- Standard Ground – Delivery occurs 3 to 5 business days after your order is processed.
- 2nd Day -–Delivery is guaranteed 2 business days after your order is processed.
- Next Business Day – Delivery is guaranteed the next business day after your order is processed.
At this time AlvinValley.com orders can only be shipped to addresses within the United States. We are unable to ship orders to international addresses, APO/FPO addresses, or P.O. boxes.
For your protection, any order totaling $1,000.00 or more requires a signature at the time of delivery.
Orders placed Monday to Friday before 11 a.m. ET will begin processing that day and will ship within 2 business days.
Orders placed Monday to Friday after 11 a.m. ET will begin processing the next business day and will ship within 3 business days.
Orders placed on Friday after 11 a.m. ET or over the weekend will begin processing on the following Monday.
AlvinValley.com does not process or ship orders on Saturdays, Sundays or federal holidays.
AlvinValley.com orders can only be shipped to addresses within the United States. We are unable to ship orders to international addresses, APO/FPO addresses, or P.O. boxes.
For your protection, any order totaling $1,000.00 or more requires a signature at the time of delivery.
Orders may be delayed due to item availability or credit card verification issues. We will contact you via email if there are any issues with your order.
CREATING AN ACCOUNT
Opening an AlvinValley.com account is simple. Just click on “My Account & Help” on the top right of any page of our website and simply follow the prompts. You can also create an account when placing an order by entering your email address and creating a password, or by using Facebook Connect with your Facebook log-in credentials.
An AlvinValley.com account offers you an easy and fast way to place orders. You can customize your account preferences and save your billing and shipping information for faster checkout. Your account also allows you access to your order history so you can track your most recent orders, and enables you to create a Wish List. Your password guarantees that only you can have access to your account information.
If you have forgotten your AlvinValley.com password, simply click “Forgot your Password?” on the Sign In page. Enter your email address and we’ll send you a new temporary password.
Creating an AlvinValley.com Wish List allows you to keep a record of items you love but are not yet ready to purchase and to share them with your friends.
To add items to your Wish List, select the size and color of an item you would like to add from its product page. Then click the ADD TO WISH LIST button.
In order to create a Wish List, you must have an account at AlvinValley.com. To access your Wish List at any time from any computer, simply log in to your account using the MY ACCOUNT button.
Adding items to your Wish List does not guarantee availability of those items at time of order.
ALVINVALLEY.COM RETURNS AND EXCHANGES
Our goal is to make buying clothing online as easy as possible for you. We believe in our products and want you to try them on in the comfort of your own home with the rest of your wardrobe at your fingertips.
We offer a thirty-day free return policy from the day you receive your order. This is only for U.S.-based customers and only one free return per order. If you're not 100% satisfied with your item for any reason, you can simply place the prepaid return shipping label on the original shipping label and drop off the package at your nearest FedEx location.
If you’d like make a return or exchange, call us at 800-568-8195, Monday to Friday, 9 a.m. to 6 p.m. ET, or email us at email@example.com.
Return or exchange requests must be received within 30 days of receipt of your AlvinValley.com order.
Please note we can only accept returns if product is in original condition with all tags attached. Upon receipt of returned goods, AlvinValley.com reserves the right to deny refund if merchandise does not meet the return policy requirements.
We provide a return shipping label in the package for easy returns. Please include a copy of the receipt inside the package when you return your merchandise.
If you have requested a replacement item, we will place your new order immediately and will contact you via phone or email should we require any further information.
If you have returned your order to us for a refund, your refund will be processed in the original form of payment within 5 to 7 business days. You will be notified via email once the return transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.
If you return more than one item, each item returned will be refunded to your credit card as an individual transaction.
If you ship your AlvinValley.com return using a method other than our pre-paid FedEx return label, please note that AlvinValley.com cannot accept responsibility for the package.
AlvinValley.com does not assume responsibility for reimbursement or compensation in the event that any return package is lost, stolen or mishandled. We reserve the right to refuse return of any merchandise that does not meet AlvinValley.com's return requirements.
RETURNING AN ALVINVALLEY.COM GIFT
Items purchased on AlvinValley.com and received as a gift may be returned by mail when accompanied by a gift receipt within 30 days of purchase. In this case, a credit will be issued to you in the form of an AlvinValley.com credit, which you will receive via email. Please make sure to include your email address with your gift receipt when you ship your return. AlvinValley.com credits may be redeemed on AlvinValley.com or at the Alvin Valley Atelier at 146 West 28th Street NY, NY 10001.
SIGN UP FOR EMAIL
Sign Up to receive email updates from AlvinValley.com on special promotions, new product announcements, limited editions, styling tips and more.
As many of our pants are designed to be tailored according to the customer’s own height and fashion preference, some of our pants are delivered with no hem so that you can have them tailored according to your personal preferences. When you go to your tailor you should wear heels with the height you would most often wear with this pant to get the perfect measurement. Please see the item’s Product Detail Page and our Style Guide for details.
ABOUT ALVIN VALLEY
Alvin Valley has been designing clothes since the age of 13, when he would bring his imaginative ideas to local seamstresses who would make his sartorial dreams into reality. At age 21, Alvin opened his first atelier/store in Miami’s Coconut Grove, where he served young celebrities, socialites and other fashion fans who have stayed loyal to his tailored apparel in the ensuing 17-plus years as his business has grown and evolved.
Nicknamed the “Lord of the Pants,” Alvin is best known for his pants—ultra-flattering, intelligently architected and designed to enhance the female form. While he designs new styles every season, he also has archival styles that are a testament to the timelessness of his work, and have continued to be bestsellers for over a decade.
In accordance with the way women shop now, today’s Alvin Valley is an ecommerce-based business. Our free shipping and free returns policies are designed to encourage our customers to shop at their leisure and try on our pants, jackets and more in the comfort of their own homes.
We also encourage our Manhattan area customers to visit us at our Atelier (146 West 28th Street NY, NY 10001), where our expert stylists can help you select the perfect pants for your body.